Policies and Procedures
Last Updated 02/25/2020
***Cancellation/Scheduling Appointments and Payment Methods/Late Arrival/Refund/Sickness/Confidentiality and Conversation Policies***
The use of this website, which includes purchase of services, means that you agree to adhere to all of the policies and procedures listed on the website. As a reminder, a partial listing of the policies are provided below that deal specifically with the subjects of cancellation, scheduling appointments, payment methods, late arrivals, sickness, confidentiality and conversation policies. Thank you for your business!
Brittnee Phillips, LMT has a 24 hour cancellation policy. Appointments that are made same day are subject to paying full price of the visit for a no show. The reason for this is the appointment is already within the 24 hour cancellation period when the appointment was booked. There will be a cancellation fee (thus no refunds) for any massage sessions not canceled within the 24 hour time frame. Any cancellations initiated by the client or Brittnee Phillips LMT during a special ad/promotion/sale of services will not be rescheduled at the discounted price at the time of booking. No "rain checks" will be given.
SCHEDULING APPOINTMENTS AND PAYMENT METHODS
A credit card will be required for all scheduled appointments and for all first time appointments to guarantee and reserve that time for you. If you choose to not book online (which is secured with a credit card), please know all requests made via telephone will require a credit card to reserve the appointment. However, your card will not be charged at the time of reservation. You may use it to pay for services at the completion of your appointment or some other form of payment. Your credit card will be charged the full fee in the event of a cancellation less than 24 hours or a no show/no call event. If you need to make a change to your reservation on the day of the service, such as moving the appointment time, a fee may be applied due to limited availability. If you are booking your massage within 24 hours of the actual appointment, and then there is a cancellation, you will be charged the full amount of the appointment. Payment methods: Payments accepted include credit/debit cards, cash, and personal checks. Any returned checks will be charged a $35 fee and must be resolved within 5 business days of notification. If not resolved, the check will be turned over to the authorities for prosecution. Also, I reserve the right to no longer accept personal checks from individuals that I receive a returned check notification in the future.
LATE ARRIVAL POLICY
To be fair and courteous to all clients, appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to cancellation policy. If possible, we will accommodate a partial appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
If a cancellation occurs more than 24 hours in advance, rescheduling will occur for my clients without a refund. Please note that there is a rescheduling limit of 3 times. Once a person cancels and reschedules 3 times and does NOT attend the session, all monies are forfeited. No refunds will be provided for monies paid or cancellations received less than 24 hours before a scheduled appointment. No refunds are provided after services have been rendered. Cancellations (without rescheduling) received more than 1 week prior to the scheduled session are eligible for a 50% refund, and cancellations received less than 1 week prior to a scheduled event are eligible for a 25% refund. Brittnee Phillips, LMT reserves the right to make the final decision on any and all refunds issued.
Brittnee Phillips, LMT recognizes that both massage therapists and clients are vulnerable to infections and given that I ask clients to cancel appointments when they are feeling unwell and we will do the same for you. If you have any of the following contagious illnesses the massage session will be rescheduled: Diarrhea, Vomiting, Fever, Sore Throat, Poison Ivy, Flu, Chicken Pox, Head Lice, Impetigo, Ringworm, Common Cold or anything that is, or could be contagious please reschedule your appointment as soon as you are feeling ill. Cancellation fees will apply if we are within 24 hours of the scheduled appointment time. HOWEVER, we can credit those fees toward your next visit (due to sickness) if the appointment is rescheduled. If multiple cancellations/rescheduling occurs due to illness (3 times), then all monies are forfeited, without a credit toward another visit.
CONFIDENTIALITY AND CONVERSATION
The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage. I am happy to listen to your conversation and share my professional expertise. I prefer to not discuss topics of a political or private nature. No sexual references or propositioning by the client will be tolerated by the massage therapist, and will result in your session ending immediately.
AVAILABILITY, ERRORS AND INACCURACIES
We are constantly updating service offerings. We may experience delays in updating information on the service page and in our advertising on other websites. The information found on the service page may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable. We cannot guarantee the accuracy or completeness of any information found on the services page. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at an time without prior notice. We reserve the right to refuse services, remove or edit content, or cancel services in our sole discretion.